When does the delivery clock start?
At tutor scope confirmation, not at form submission. A tutor reviews the brief, rubric, and any starter code within 15 minutes, posts a matching message with name and credential, and the timer begins. A client-side delay, such as no answer to a scope question, pauses the clock.
What happens if you miss the SLA window?
Full refund on the 6-hour rush tier. On the 24-hour and overnight tiers, a slip caused by tutor availability or a rubric ambiguity is covered by a partial refund or a deadline extension. A miss caused by missing inputs pauses the clock instead of penalizing the order.
Which languages and toolchains do you cover?
Java, Python, C++, C, JavaScript and TypeScript, and Assembly (x86-64 NASM, ARMv8, MIPS, RISC-V) on every tier, with SQL across PostgreSQL, MySQL, and SQLite. Long-tail languages on the standard tier include Haskell, OCaml, Rust, Go, Kotlin, Swift, Scala, MATLAB, R, and Ruby.
How does the overnight covering-shift model work?
A student in Eastern Time submits at 10pm; the order routes to a tutor on the India Standard Time morning shift, whose workday starts at 11pm Eastern and delivers by 5am Eastern, inside the 8am promise. The reverse routes late-shift North American tutors to India and Australia overnight submissions.
What fits a 6-hour rush versus the 24-hour tier?
The rush tier suits a single Pset question, a debug-and-fix ticket on existing code, a memory-leak hunt, or a 1-page algorithm trace, under 400 lines of new code. Multi-file projects, full data-science notebooks, and complete REST APIs fit the 24-hour tier. Multi-week capstones need a project-quoted window.
Is rushed code lower quality than standard delivery?
No. Every tier draws from the same verified tutor pool and ships with the same inline comments, Big-O annotations, autograder compliance, and hidden-test coverage. The difference is queue priority, not the delivery standard.
Do you cover live tutoring or only code delivery?
Code delivery is the urgency tier. Live one-on-one tutoring runs on a separate $40 per hour model with a 1-hour minimum and pre-booked slots. The two stack: you can book a debrief on a delivered solution at the live rate.